Privacy Policy
Bay Area Roof and Remodel DBA Middle Bay Remodel, a division of The Building Easier Group
Effective Date: 06-01-2025
1. Information We Collect
When you opt in to receive SMS or MMS messages, we may collect:
- Your mobile phone number
- Your name (if provided)
- Location or address (when needed for project scheduling)
- Message content and engagement history
2. How We Use Your Information
We use your information to:
- Communicate project updates
- Schedule appointments or reminders
- Send promotional offers or service announcements
- Improve customer support and communications
3. How We Share Information
We do not sell or rent your information. We may share data only with:
- Trusted partners or contractors working on your project
- SMS delivery vendors (e.g., Twilio, Salesmsg) under strict confidentiality
- Legal entities if required by law or to protect our rights
4. Your Privacy Rights
- Opt-Out: You can opt out anytime by replying STOP to any message.
- Access or Deletion: You can request to access, update, or delete your data by contacting us at [Insert Contact Email].
- Do Not Track: We do not track users for advertising purposes via SMS.
5. Security
We implement reasonable safeguards to protect your information, but no system is 100% secure. By using our services, you accept this risk.
6. Data Retention
We retain your data only as long as needed to fulfill the purposes outlined or comply with legal requirements.
7. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect data from minors without parental consent.
8. Changes to This Policy
We may update this policy. We will notify users via SMS or email if changes are material.
Terms and Conditions
1. Acceptance of Terms
By opting in to receive SMS or MMS messages from Bay Area Roof and Remodel DBA Middle Bay Remodel (“we,” “us,” or “our”), you agree to these Terms of Service and our Privacy Policy. These messages may include project updates, appointment reminders, special offers, and other communications related to our services.
2. Message Frequency
Message frequency will vary based on your engagement with our team. On average, you may receive 2–5 messages per month.
3. Opt-Out Instructions
You can cancel the SMS service at any time by texting STOP to the number you received messages from. Upon receipt, we will send a confirmation and you will no longer receive SMS messages from us unless you re-consent.
4. Help or Support
For help or additional support, reply with HELP, or contact us directly at:
813-421-5640
admin@bayarearoofandremodel.com
5. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply based on your mobile plan.
6. Eligibility
You must be at least 18 years old or have the consent of a parent/guardian to use our SMS service.
7. Changes to Terms
We reserve the right to revise these Terms of Service at any time. Continued use of our messaging services constitutes acceptance of any changes.